Varsity Media
Varsity Media
Varsity Media
Video Streaming Support:
Varsity Media

Frequently Asked Questions:

Question: How do I sign up and pay for the Live Video Streaming?

Answer: To purchase the live video, just visit the Football Streaming Page or the Cheer & Dance Streaming Page, select the day or package you want to purchase, and follow the payment prompts to register and pay for the video.

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Question: How will this purchase show up on my billing statement??

Answer: Charge will be listed as "DaCast.com"

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Question: I have paid for my event, how do I get started watching the video?

Answer: Once your event has begun, just log back into the video player once the event begins to start watching.

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Question: What happens if the video begins to stop and start from time to time?

Answer: First off, it is a webcast...so everything is based on your internet connections. From time to time, you are likely to have a little bit of buffering occur, but it should be minimal. If it continues, this is a sign of a slower internet connection. A few remedies include refreshing the player (right-click, select Refresh) or you can try logging out of the player, close your browser and restart the process or trying to access the video from a different computer or internet connection.

You can test your internet connection by going to the following website: http://speakeasy.net/speedtest/ - You're going to want a download speed higher than 1 Mbps.

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Question: Can I use Wireless internet to watch the live video?

Answer: You can use wireless, however, there is a greater risk of buffering or service interuption. It all depends on the strength and reliability of the wireless connection.

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Question: What browser's do you recommend using to watch the video.

Answer: The preffered browsers that work best with the player are Safari, Chrome and Firefox.

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Question: Can I view the video in Full-Screen?

Answer: Yes, there is an icon to enable Full-Screen on the player.

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Question: What quality is the video streamed at?

Answer: We stream all of our events at least 1MBS for the video, and 96k for the audio. Keep in mind this is a webcast, it is not going to be Television quality, but we will provide the feed at the highest rate to allow people to watch the event successfully.

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Question: Can I watch the webcast at a later date?

Answer: No, unfortunately it is only available for Live Viewing. You can purchase videos of the event afterwards at store.varsitymedia.net

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Question: Will Varsity Media provide a refund if I miss the competition or have troubles viewing?

Answer: We agree to provide a working video feed, but can't be responsible to variables that might affect individual's viewing (I.e. the user's internet connection, computer, etc.). As long as everything is functioning correctly on our end, we will not provide a refund. If you have any issues with the video, you should contact us well before the teams or squads you are trying to watch so we can help remedy the situation for you.

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Question: Who do I contact if I have troubles viewing?

Answer: Send us an email at ben@varsitymedia.net and we will respond as quickly as possible. Please test your internet connection and browser capability well in advance of your event.

Varsity Media
Varsity Media
Varsity Media
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